BioTraze legal
Privacy Policy
Last updated: 24 October 2026
This policy explains what personal information BioTraze collects, how we use it, and the choices you have.
What we collect
- Account details: name, email address, role and login information.
- Health information you upload: medical reports, documents and analysis results.
- Clinic records entered by clinic staff in ClinicOS (patients, appointments, invoices, claims).
- Payment details, processed by our payment provider — we do not store full card numbers.
- Basic usage data such as pages visited and device type.
How we use it
- To run analyses and show your results and timeline.
- To provide ClinicOS features to clinics and their patients.
- To manage subscriptions, billing and account emails.
- To keep the service secure and improve it.
We do not sell your personal information.
Who we share it with
Service providers that help us run BioTraze (hosting, AI processing, email and payments), clinicians you choose to link with, and authorities where the law requires it.
How long we keep it
We keep your information while your account is active and as needed to meet legal obligations. You can ask us to delete your account and data.
Your choices
You can update your details in Account Settings, and request access, correction or deletion of your data. See Data Protection for your full rights.